Ways to get in touch
Office
Clarence Street
Kingston upon Thames
KT1 1QT
Opening hours
| Service | Hours |
|---|---|
| Phone bookings | 24 hours a day, 7 days a week |
| Online booking form | 24 hours a day, 7 days a week |
| Read by the office team; we reply as soon as we can |
For journeys at unusual hours, such as a 4am departure to Gatwick or a midnight arrival at Heathrow, please book ahead so we can plan a driver for you.
What to tell us when you book
A few details at the start save phone calls later. Whether you use the form or call, have these ready:
- The full pick-up address with postcode, and any detail that helps the driver find you, such as a gate code or the name of a block of flats.
- Your destination. For airports, give the terminal. For stations, tell us if you are meeting a particular train.
- The date and time. For airport collections, give your flight number and the scheduled landing time.
- How many passengers and how many large cases, so that we can send a car with enough room.
- Anything else the driver should know, such as a pet travelling with you or a passenger who needs extra time.
Areas we pick up from
We collect from across the Royal Borough of Kingston upon Thames, including the town centre, Surbiton, Norbiton, New Malden, Tolworth and Chessington, plus neighbouring towns such as Teddington, Esher and Wimbledon. Our areas we cover page lists them all. If your address is further out, ask anyway. We often take longer pre-booked journeys.
Complaints and feedback
If a journey did not go as it should, email info@kingstoncars.org.uk with the date, time and route, and tell us what happened. A member of the office team will look into it and reply. We also like to hear when things go well, and we pass kind words on to the driver.
Licensing details
Contact questions
What is the best way to book a car for today?
For a car needed in the next hour or two, phone 020 8546 7000. The office can tell you straight away how soon a driver can reach you.
Can I change or cancel a booking by email?
Yes, but for changes on the same day please call as well, so that the driver is told in time. Our terms and conditions explain how cancellations work.
I left something in a car. What should I do?
Call or email the office with the date, time and route of your journey and a description of the item. We will check with the driver and let you know what we find.
Do you have an office I can visit?
Our office is on Clarence Street, Kingston upon Thames. As every journey is pre-booked, you do not need to visit. Phone or online booking is the fastest way to arrange a car.